Privacy Policy

Last updated: August 13, 2026

At Petlyio, we place great importance on protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, store, and share certain information when you visit petlyio.com, make a purchase, communicate with us, or use our services.

By using our site, you acknowledge that you have read this policy.

1. Information we may collect

When you use Petlyio, we may collect information necessary for the operation of our store and the processing of your orders, including:

• your first and last name;
• your email address;
• your phone number, when provided;
• your billing address;
• your shipping address;
• information related to your orders;
• products viewed or added to your cart;
• communications exchanged with our customer service;
• certain technical information related to your device and browsing.

When you make a payment, the information necessary to process the transaction may be handled by our payment providers.

Petlyio does not necessarily receive or retain all of your credit card data.

2. Automatically collected information

When you visit petlyio.com, certain information may be collected automatically, including:

• IP address;
• device type;
• browser used;
• operating system;
• pages visited;
• duration and patterns of navigation;
• source of the visit;
• certain interactions with our site.

This information allows us to ensure the operation of the site, improve the user experience, prevent fraudulent activities, and evaluate the performance of our store.

3. Use of your information

We may use the collected information for purposes including:

• processing and fulfilling your orders;
• receiving and confirming payments;
• organizing shipping and delivery;
• providing tracking information;
• communicating with you regarding an order;
• processing return, refund, or claim requests;
• responding to customer service inquiries;
• preventing fraud and abuse;
• ensuring the security of our site and services;
• improving our products, services, and features;
• analyzing the use of our site;
• personalizing certain features or communications when permitted;
• complying with our legal, tax, and regulatory obligations;
• protecting the legitimate rights and interests of Petlyio and its customers.

Where required by law, we rely on an appropriate legal basis such as the performance of a contract, compliance with a legal obligation, our legitimate interest, or your consent.

4. Commercial communications

If you choose to receive our commercial communications, we may use your email address or other contact details to send you:

• offers;
• new products;
• promotions;
• product-related information;
• or other communications from Petlyio.

You can unsubscribe from promotional communications using the unsubscribe link in the relevant messages or by contacting us at contact@petlyio.com.

Essential communications for order fulfillment or customer service may continue to be sent to you when necessary.

5. Sharing of information

In order to operate our store and provide our services, certain information may be transmitted to providers or partners who are involved, in particular, in:

• website hosting and operation;
• payment processing;
• order preparation;
• logistics and delivery;
• customer service;
• electronic communications;
• fraud prevention;
• performance analysis;
• advertising and marketing, when permitted.

We seek to limit the transmission of information to what is reasonably necessary to provide the service concerned.

These providers may process the information according to their own legal and contractual obligations.

6. Advertising and personalization

Petlyio may use certain advertising services or analytics tools to measure the effectiveness of its campaigns and, where permitted, to offer more relevant communications or advertisements.

Depending on your region, certain data transfers to advertising partners may be legally considered "sharing," "selling," or targeted advertising, even when no data is directly sold for payment.

Where applicable law grants you a right to refuse or object to such processing, you may exercise this right in accordance with the means made available on our site or by contacting us.

7. Cookies and similar technologies

Petlyio may use cookies and similar technologies for purposes including:

• enabling shopping cart functionality;
• maintaining certain preferences;
• ensuring site security;
• measuring audience;
• understanding the use of our store;
• improving our services;
• and, where permitted, personalizing certain advertisements or communications.

Some cookies are necessary for the functioning of the site.

Other cookies, particularly those related to analytics or advertising, may require your consent depending on your country of residence.

You can manage certain preferences through our cookie management tool when available or through your browser settings.

8. Retention of information

We retain personal information only for the period reasonably necessary for the purposes for which it was collected, including for:

• fulfilling orders;
• providing after-sales service;
• maintaining necessary business and accounting records;
• preventing fraud;
• resolving disputes;
• and complying with our legal obligations.

Retention periods may vary depending on the nature of the data, the transaction concerned, and applicable legal requirements.

When information is no longer necessary, it may be deleted, anonymized, or archived in accordance with our obligations.

9. Data security

Petlyio implements reasonable measures to protect personal information against, in particular:

• unauthorized access;
• loss;
• misuse;
• alteration;
• unauthorized disclosure;
• or destruction.

However, no computer system, online service, or internet transmission can guarantee absolute security.

We adapt our protection measures based, in particular, on the nature of the information concerned and reasonably identifiable risks.

10. International transfers

Petlyio operates with customers located in Canada, the United States, and Europe, among other places.

Our suppliers, partners, or technical infrastructures may also be located in different countries.

Your information may therefore be processed or stored in a country different from your country of residence.

Where required by applicable law, appropriate measures are put in place to govern these international transfers.

11. Your rights

Depending on your country or region of residence, you may have certain rights regarding your personal information, including the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of certain information;
• object to certain processing;
• withdraw consent when processing is based on it;
• limit certain processing;
• request, where applicable, portability of certain data;
• refuse certain uses for marketing or targeted advertising purposes.

These rights may be subject to certain exceptions provided by law.

To exercise a right, you can write to us at contact@petlyio.com.

We may request certain reasonably necessary information to verify your identity before processing a request.

12. Customers located in the European Union

Where the General Data Protection Regulation (GDPR) applies, your data is processed on the appropriate legal basis according to the situation, including:

• the performance of your order or a contract;
• compliance with a legal obligation;
• your consent;
• or the legitimate interests pursued by Petlyio when they are not overridden by your rights and freedoms.

You may also have the right to lodge a complaint with the competent data protection authority in your country.

13. Customers located in Canada

Where applicable Canadian privacy laws apply, Petlyio processes personal information in accordance with applicable obligations regarding transparency, consent, security, access, and correction.

You can contact us with any questions regarding how your personal information is processed.

14. Customers located in the United States

Depending on your state of residence and applicable law, you may have additional rights regarding the access, correction, deletion, or certain uses of your personal data.

Where such a right applies to Petlyio and your situation, you can send us your request to contact@petlyio.com.

15. Protection of minors

Petlyio is intended for a general audience and is not specifically designed to knowingly collect personal information from children.

If we learn that personal information has been collected from a child in violation of applicable law, we will take appropriate measures to delete it or process it in accordance with legal obligations.

16. Links and third-party services

Our site may contain links to websites, platforms, or services operated by third parties.

Petlyio does not necessarily have control over the privacy practices of these external services.

We recommend that you consult their own privacy policy before communicating personal information to them.

17. Legal obligations and protection of Petlyio

We may retain, use, or disclose certain information when reasonably necessary to:

• comply with a legal obligation;
• respond to a legally valid request from a competent authority;
• prevent or investigate fraud;
• protect the security of our site;
• enforce our Terms of Service;
• defend our rights;
• protect our customers or third parties.

Any communication is made within the limits permitted or required by applicable law.

18. Changes to this policy

Petlyio may amend this Privacy Policy to reflect, among other things:

• changes in our services;
• new features;
• new technologies;
• changes in our practices;
• or legal or regulatory developments.

The most recent version will be published on petlyio.com with its update date.

Where required by law, we will appropriately notify you of material changes.

19. Contact Us

For any questions regarding this Privacy Policy, the use of your personal information, or the exercise of your rights:

Petlyio
Email: contact@petlyio.com
Website: petlyio.com