Terms of Service

Last updated: August 13, 2026

Welcome to Petlyio.

These Terms of Service govern access to and use of the petlyio.com website, as well as purchases made through our online store.

By using our site or placing an order, you acknowledge that you have read and accept these Terms of Service, subject to any mandatory rights granted to you by applicable law.

1. Introduction to Petlyio

Petlyio is an online store specializing in the sale of products and accessories for pets.

In these Terms, "Petlyio," "we," "our," and "us" refer to Petlyio.

The terms "you," "your," and "customer" refer to any person using our site or making a purchase from Petlyio.

2. Site Usage

You agree to use petlyio.com only for lawful purposes and in accordance with these Terms.

In particular, you must not:

use the site for fraudulent or illegal purposes;
attempt to gain unauthorized access to our systems or services;
introduce viruses, malware, or other harmful elements;
disrupt the operation of the site;
reproduce or commercially exploit our content without authorization if it is protected by intellectual property rights.

We may restrict or suspend access to the site when fraudulent, abusive, or non-compliant use of these Terms is reasonably observed.

3. Product Information

We strive to present our products as accurately as possible.

However, photographs, colors, and visual representations may vary slightly depending on screens, devices, or shooting conditions.

Dimensions, features, sizes, and other important information are indicated on the product pages when applicable.

It is the customer's responsibility to review this information before finalizing their order.

4. Products for Animals

Products offered by Petlyio must be used in accordance with their intended purpose, provided recommendations, and under appropriate supervision when necessary.

The choice of a product must notably take into account:

the animal's size;
its weight;
its age;
its behavior;
its activity level;
and its specific needs.

Products intended for animals may exhibit different levels of wear depending on their use.

We recommend regularly checking their condition and discontinuing use if a product shows deterioration that could compromise the animal's safety or well-being.

5. Orders

All orders are subject to product availability and payment validation.

When placing your order, you must provide accurate, complete, and up-to-date information, including your name, shipping address, and the information necessary to process your payment.

Petlyio may refuse or cancel an order in certain legitimate situations, including:

reasonable suspicion of fraud;
payment anomaly;
product unavailability;
obvious error in order information;
exceptionally large quantity;
or reasonable impossibility to fulfill the order.

When an order already paid for is canceled by Petlyio, the amounts to be refunded will be returned in accordance with applicable law.

6. Prices and Availability

Prices displayed on petlyio.com are indicated in the currency presented at the time of order.

Taxes, shipping costs, and other applicable fees are presented in accordance with applicable legal requirements before final order validation.

Petlyio may change its prices, promotions, and availability at any time for future orders.

A modification does not affect an already concluded order, unless applicable law permits or requires it.

7. Errors and Inaccurate Information

Despite our efforts, errors may occasionally appear concerning, in particular:

a price;
a description;
a promotion;
availability;
a product feature.

When an error is found, Petlyio will take appropriate measures in accordance with the circumstances and applicable law.

8. Payments

Available payment methods are indicated at the time of order.

By using a payment method, you confirm that you are authorized to use it.

Payments may be processed by third-party payment service providers. Banking information may therefore be processed directly by these providers in accordance with their own security and privacy conditions.

9. Delivery

Displayed delivery times are generally estimates, unless a precise deadline is mandated by law or expressly guaranteed.

Delivery times may be affected by factors such as:

the destination;
the carrier;
periods of high activity;
weather conditions;
customs checks;
or other circumstances beyond our control.

The customer must provide a complete and accurate delivery address.

When specific rights related to the delivery or cancellation of a distance contract are provided for by applicable law, these remain fully applicable. In Quebec, distance contracts are notably subject to specific information obligations and certain cancellation rights. (Office de la protection du consommateur)

10. Order Receipt

We recommend checking your order upon receipt.

Any anomaly concerning a missing, damaged, incorrect, or defective item must be reported to Petlyio within a reasonable timeframe to facilitate processing.

We may request photographs, videos, or other reasonably necessary information to investigate the situation.

11. Returns and Refunds

Returns, refunds, exchanges, and replacements are governed by our Return and Refund Policy, available on petlyio.com.

Depending on the nature of the product, its condition, its packaging, and requirements related notably to quality, health, safety, or hygiene, certain particular conditions may apply.

Products that have been opened, unsealed, used, or show signs of use may be subject to return restrictions where applicable law permits.

In the European Union, certain sealed goods not suitable for return for health protection or hygiene reasons may notably be excluded from the right of withdrawal once unsealed after delivery. (Eur-Lex)

No provision of these Terms limits the mandatory rights granted to consumers by applicable law.

12. Promotions and Discount Codes

Promotional offers may be subject to particular conditions such as:

a validity period;
a minimum purchase amount;
a selection of products;
a usage limit;
or a geographical restriction.

Unless otherwise indicated, promotional offers and discount codes are not necessarily cumulative.

Petlyio may terminate or modify a promotion for future orders, subject to compliance with already concluded commitments and applicable laws.

13. Product Use and Maintenance

The customer is responsible for following the use, maintenance, and safety instructions accompanying the product when provided.

Deterioration resulting from improper use, inadequate maintenance, bites, scratches, normal wear and tear, or particular animal behavior does not necessarily constitute a product defect.

Each situation will nevertheless be assessed in accordance with legal guarantees and applicable rights.

14. Intellectual Property

Content belonging to Petlyio or used under license, including:

the name Petlyio;
logos;
texts;
graphics;
photographs;
videos;
visual creations;
and the site's presentation,

may be protected by intellectual property rights.

They cannot be reproduced, distributed, or commercially exploited without authorization when these rights belong to Petlyio or their respective owners.

15. User Reviews and Content

When you post a review, comment, photograph, or other content on our services, you confirm that you have the necessary rights to do so.

Content must not be:

fraudulent;
deceptive;
illegal;
offensive;
or infringe on the rights of third parties.

Petlyio may moderate or delete content that violates these rules, to the extent permitted by law.

16. Third-Party Services

Petlyio may use or integrate services provided by third parties, notably for:

payments;
delivery;
site analysis;
communications;
or certain technical features.

These services may be subject to the policies and conditions of their providers.

17. Site Availability

We strive to keep petlyio.com accessible and functional.

However, we cannot guarantee continuous and uninterrupted operation.

Maintenance operations, updates, technical problems, or events beyond our control may occasionally limit access to the site.

18. Limitation of Liability

To the fullest extent permitted by law, Petlyio shall not be held liable for damages resulting directly from a clearly incorrect use of a product, non-compliance with provided instructions, or use incompatible with its intended purpose.

However, this provision is not intended to exclude liability that cannot legally be excluded, nor to limit the mandatory rights and guarantees granted to the consumer.

19. Legal Guarantees

Products purchased from Petlyio benefit from mandatory legal guarantees applicable according to the customer's country or region.

These guarantees apply independently of any commercial guarantees offered by Petlyio or the manufacturer.

No provision of these Terms aims to remove or reduce these guarantees.

20. Personal Information Protection

The collection, use, storage, and processing of personal information are governed by our Privacy Policy available on petlyio.com.

21. Fraud and Abuse Prevention

To protect Petlyio and its customers, we may conduct reasonable verifications when an order, refund request, claim, or activity exhibits unusual characteristics.

Petlyio may take reasonably necessary measures in case of fraud, misrepresentation, abusive use of the site, or attempt to circumvent our policies, subject to applicable law.

22. Modification of Terms of Service

Petlyio may update these Terms to reflect, in particular:

the evolution of our services;
changes made to the site;
changes in our business practices;
or legal and regulatory developments.

The applicable version is the one published on petlyio.com at the relevant time, subject to rights already acquired under a concluded order.

23. Applicable Law

These Terms are interpreted in accordance with the laws applicable to Petlyio and its activities.

Where a consumer benefits from mandatory protective provisions in their country, province, or place of residence, these Terms do not deprive them of such protections.

In case of contradiction between these Terms and a mandatory consumer protection rule, the applicable mandatory rule prevails.

24. Severability

If any provision of these Terms is declared invalid, illegal, or unenforceable, the other provisions remain applicable to the fullest extent permitted by law.

25. Contact Us

For any questions regarding these Terms of Service, please contact us:

Petlyio
E-mail: contact@petlyio.com
Website: petlyio.com